1. About this Privacy Policy
Future Vision Disability Highway respects your privacy and is committed to handling personal information carefully, respectfully and securely. This Privacy Policy explains how we may collect, use, store and disclose personal information when you use this website, contact us, make an enquiry or interact with our services.
2. What information we may collect
We may collect information that you choose to provide to us, including:
- your name and contact details, such as email address and phone number
- your suburb, location or preferred support area
- details about the type of support you are enquiring about
- whether you are a participant, family member, carer, support coordinator or another contact
- information included in enquiry forms, emails, phone calls or other communications
- information about support needs, disability-related needs, NDIS supports or service preferences, where you choose to provide this information.
3. Sensitive information
Some information you provide may be sensitive information, including health information or disability-related information. We only collect sensitive information where it is reasonably necessary for our functions or activities, where you have provided consent, or where permitted or required by law.
4. How we collect information
We may collect personal information when you:
- submit a website enquiry form
- email, call or message us
- ask about services, vacancies or referrals
- provide information through a support coordinator, family member, carer or authorised representative
- interact with our social media pages or website links.
5. Why we collect and use information
We may use personal information to:
- respond to enquiries
- discuss service availability, current vacancies or support options
- communicate with participants, families, carers, support coordinators and representatives
- assess whether a support option may be suitable
- manage referrals, service requests and follow-up communications
- maintain records required for business, quality, safety or regulatory purposes
- improve our website, communication and services.
6. Disclosure of information
We do not sell personal information. We may share information where needed to respond to an enquiry, provide services, meet legal or regulatory obligations, or with your consent. This may include sharing information with authorised representatives, support coordinators, service providers, professional advisers, technology providers or regulators where appropriate.
7. Website, forms and third-party services
This website may use third-party platforms or services for hosting, forms, email, analytics or social media links. If you click a link to a third-party website or social media platform, their own privacy terms may apply.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include using secure business systems, access controls, backups and appropriate administrative processes.
9. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to a request.
10. Complaints and concerns
If you have a privacy concern or complaint, please contact us first so we can try to resolve it. You can contact us at enquiries@fvdh.com.au.
11. Updates to this policy
We may update this Privacy Policy from time to time. The version control section above shows the current version and review date.